TERMS

These Terms of Use (the "Terms") apply to the LuxVacation website located at www.luxvacation.com and all associated 

sites linked to www.luxvacation.com by LuxVacation Ltd. and its affiliates (collectively, the "Site"). 

The site is the property of LuxVacation and its licensors. By using the Site, you agree to these Terms.

LuxVacation may at any time revise or modify these Terms by updating this posting. You are bound by such revisions
and modifications so we encourage you to visit this page to review the most current Terms from time to time. LuxVacation reserves the right to, without notice and for any reason, modify or remove content from this Site, suspend or
terminate the operation of the Site and deny access to any user to all or part of this Site.

CONTENT

You should assume that all text, graphics, interfaces, photographs, trademarks, logos, sounds, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned or licensed by or to LuxVacation, and is protected by copyright and trademark laws, and various other intellectual property rights and unfair competition laws.

You may download Content displayed on this Site for personal, non-commercial use only. You must retain all copyright and other proprietary notices on downloaded Content. You may not reproduce, republish, post, publicly display, transmit or distribute any Content unless expressly permitted in these Terms or elsewhere on the Site.

SUBMISSIONS

We appreciate hearing from you. Please note that, apart from your personal information (which is addressed in our Privacy Policy), any communications or materials you send to the Site, including data, questions, comments, suggestions or submissions ("Submissions"), are and will be treated as non-confidential and nonproprietary. LuxVacation may use your Submissions for any purpose, including reproduction, transmission, disclosure, publication, broadcast, and posting. By making a Submission to the Site, you irrevocably transfer and assign to LuxVacation Ltd. copyrights or other rights that you may have in such material and you waive any right to compensation.

LuxVacation takes no responsibility and assumes no liability for any Submissions posted or submitted by you. We reserve the sole discretion to determine whether to publish or use your Submissions. You are fully responsible for the content of your Submissions and will be solely liable for any damages resulting from any violation of any law or the rights of LuxVacation or any other person, or any other harm resulting from your Submissions.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless LuxVacation and its affiliates and their respective directors, officers, employees and agents from and against all demands, losses, liability, claims or expenses, including attorneys’ fees, made against LuxVacation by any third party due to or arising out of or in connection with your use of the Site.

ADDITIONAL RULES AND CONDITIONS

Separate terms and conditions, including your cancellation rights, if any, will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate terms and conditions carefully. Any violation of these additional terms and conditions may result in cancellation of your reservation(s) or in your forfeiting any monies paid for such reservation(s).

MISCELLANEOUS

These Terms shall be governed by the laws of Hong Kong, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the courts located in Hong Kong, in all questions and controversies arising out of your use of this site and this Agreement. The relationship between LuxVacation and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

USE OF THE SITE

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms or that infringes the rights of LuxVacation or others.

You also agree not to: (i) make any false, speculative or fraudulent inquiry, request or reservation; (ii) access, monitor or copy any content or information of this Site using any deep-link, page-scrape, robot, spider or other automatic device, program, algorithm or any similar process; (iii) take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure; (iv) use any device, software or routine to interfere with the proper working of the Site, any transaction being conducted on the Site or any other person’s use of the Site; or (v) attempt to gain unauthorized access to the Site or any systems or networks connected to the Site by hacking or any other illegitimate means.

NO WARRANTIES; LIMITATION OF LIABILITY

WHILE LUXVACATION USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THE SITE, LUXVACATION MAKES NO WARRANTIES OR REPRESENTATIONS AS TO ITS ACCURACY. THE PROPERTIES, INFORMATION, PRODUCTS AND SERVICES PUBLISHED ON THIS SITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR,LUXVACATION DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PROPERTIES AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS SITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF AMENITIES AND GENERAL PRODUCT DESCRIPTIONS), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. IN ADDITION, LUXVACATION EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE SITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, YOU WILL HAVE THE OPTION TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR CANCEL YOUR RESERVATION WITHOUT PENALTY.

THE PROPERTY OWNERS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES IN CONNECTION WITH THE SITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF LUXVACATION. LUXVACATION AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. BY OFFERING TRAVEL PRODUCTS AND SERVICES LOCATED IN PARTICULAR DESTINATIONS, LUXVACATION DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

THE INFORMATION AND SERVICES PROVIDED OR REFERENCED ON THE SITE ARE PROVIDED "AS IS" AND WITH ALL FAULTS, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH THE USER. IN NO EVENT SHALL LUXVACATION, ITS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR ACCESS TO THIS SITE OR THE DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS AND SERVICES OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF LUXVACATION, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

If, despite the limitation above, LuxVacation, its affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then LuxVacation, its affiliates or their respective suppliers liabilities will in no event exceed the greater of the total related rental revenue paid by you at the time of the occurrence or USD $100.00.

Revised Feb 4th, 2017.
© 2017 LuxVacation. All rights reserved.

PRIVACY

LuxVacation Ltd. ("LuxVacation") respects your privacy. We make it a priority to secure and 

protect the confidentiality of the personal information that you provide to us. This privacy policy (the "Policy") explains the type of
personal information we gather when you use www.luxvacation.com or our affiliated websites (collectively, the "Site")
and when you provide us with personal information by other means, including by email and/or telephone,
and how we use, disclose and otherwise treat such information.

You represent and warrant that you are at least the age of majority in your jurisdiction of residence
or visiting the Site under the supervision of a parent or guardian.

INFORMATION COLLECTION AND USE

Rentals: When you submit a request for villa information or add a villa to your "Favorites", we collect your name, contact information, travel details and any other comments you may provide. If you choose to rent one of our villas, we will then collect your payment card information as well as additional information such as your itinerary, activities, food allergies, emergency contact information and travel preferences. We use this information to contact you about your request, make your reservation, plan your stay at one of our villas, and process your payment.

Registration and Ordering: Before using certain parts of the Site or renting properties, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your full name, phone number, email address, and credit card number (in the event you rent a property). In addition, we may also ask you for your country of residence and/or your organization’s country of operation, where necessary to meet requirements under applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your requests, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

Newsletters: We may send you email newsletters or updates about LuxVacation products, services, promotions, and travel trends that may be of interest to you. Should you wish to opt out of receiving newsletters or updates from LuxVacation in the future, please let us know by clicking on the "unsubscribe" link within the e-mail that you received from us or by writing to us at the following address: Amtel Building 9F, Des Voeux Road, Central Hong Kong, HONG KONG.

Blogs or other Public Forums: When you comment on our Blog or other public forum, we may collect your name, email address as well as any comments, suggestions and other feedback you provide as postings to our Blog. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Site. Please remember that any information that you provide in these comment areas is accessible to the public, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.

Rental Reviews: We ask all guests to complete a property rental review, after returning from their trip. Please remember that any information you provide in the rental review can be read or used by other visitors to the Site, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.

Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use the information obtained through our surveys and customer research in aggregate form, to help us understand our customers, to enhance our product and service offerings, and promotions.

Contests and Promotions: When you enter a contest or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion. At the time you enter the contest or promotion, we may obtain your consent to send you future promotional communications. If a contest or promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.

Employment: We may advertise employment opportunities on our Site. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for employment and if you are hired, as part of your employee file.

Customer Service: When you contact us or one of our service providers with a comment, question or complaint, you may be asked for information that identifies you (such as your name and email address) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and promotions.

Communications with You: We will use your personal information to communicate with you about the Site and your requests and rentals. Also, we may send you a confirmation email when you register or place an order with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance).

Social Media: We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Site and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

WEBSITE INFORMATION

LuxVacation collects information about visitors to the Site such as IP address and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to help us understand our Site activity and to monitor and continually improve the online experience we provide Site visitors.

Cookies and Tailored Ads: Our Site uses a technology called "cookies". A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use both persistent and session cookies on our Site. Persistent cookies help us remember your information and settings for future visits to our website. Session cookies help us remember your information and settings during your current visit to our website and will expire after your close your browser. We use cookies to store visitors’ preferences, record session information (for instance, properties that visitors add to their "Favorites") and log past activity at the Site, in order to provide better service when visitors return. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Site, you may not be able to take advantage of all of the features of our Site.

We may also use a third party to help us gather and analyze information about the areas that you visit on the Site to evaluate and improve the experience and convenience of the Site. These third parties may use cookies and other technologies to aid in the reporting of aggregate usage statistics for the Site.

Some of our third party advertising partners use "view-through" pixels and other technologies to track the effectiveness of the advertisements and promotions they run on the Site which may lead to the placement of cookies on your computer. LuxVacation does not provide personal information about you to advertisers if you interact with or view a targeted ad. Note, the use of cookies by advertisers on the Site is subject to the privacy policies of those advertisers and is not covered by this Privacy Policy.

In addition, third parties (such as ad networks, data exchanges, and other service providers) may also collect information about your activity on our Site and on third-party websites using third-party cookies and other web-based technologies. The information collected by these third parties may be used to tailor ads you see both on our Site and on third-party websites. You can choose not to receive tailored advertising from listed ad networks, data exchanges, and other service providers using this tool. If you opt out of receiving tailored advertising from a third party, you may still see LuxVacation ads on other websites, but those ads will not be customized by such third party and LuxVacation will continue to customize your experience on our Site using cookies.

SHARING OF INFORMATION

We do not disclose, trade, sell, rent or otherwise transfer your personal information to anyone without your consent, except as otherwise set out herein.

Home Owners/Property Management Companies: When you submit a request for villa information or complete a booking, we share personal information you have provided to us with the home owner or property management company where you would like to stay so that they can assess your suitability and approve your stay.

Service Providers: LuxVacation may transfer (or make available) your personal information with our affiliates and authorized service providers that perform certain services or functions on our behalf. For example, we may use service providers to authorize and process payments, host our Site, operate certain of its features, serve advertisements on our Site or send email. Your personal information may be maintained and processed by our affiliates and other third party service providers in the [US, Hong Kong and the jurisdiction in which you have reserved a villa.] Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information on the way in which our service providers treat your personal information, contact us as set out below.

Sale of Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of LuxVacation or as part of a corporate reorganization or other change in corporate control.

Legal: LuxVacation, and our Hong Kong or US affiliates other foreign affiliates and service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or a contravention of law, or as required or permitted by Canadian or other foreign law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, to investigate or prevent actual or suspect loss or harm to persons or property.

ACCESS TO YOUR INFORMATION

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information.

EXTERNAL LINKS

The Site may provide links to external websites maintained by individuals or organizations that are not owned or operated by LuxVacation. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. Once you access a link to another website, you are subject to the privacy policy and terms of use of these external sites, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

SAFEGUARDS AND ACCOUNTABILITY

We maintain reasonable administrative, technical and physical safeguards to help protect against the loss, misuse, alteration or unauthorized access or disclosure of personal information that we have in our custody or control.

Access to your personal information is restricted on a need-to-know basis. Only employees or authorized agents who need access to your personal information to perform a specific job are granted access to your personal information.

LuxVacation is responsible for Personal Information in its custody and under its control, including any Personal Information that is transferred to third parties for processing, storage or other purposes.

RETENTION

We have personal information retention processes designed to retain personal information of our customers and Site visitors for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Payment & Cancellation Policy 

The Company must receive payment of 50% of the total rental fees within 2 business days of booking the property and the remaining 50% no later than 45 days before your arrival at the Property. If your reservation is made less than 45 days* before your arrival date, the Company must receive 100% of the total rental fees within 2 business days of the issue date of this agreement. Any late payments will be accepted only if the Company and the Owner chooses to do so and may result in the cancellation of this agreement. You will not be allowed at the Property unless the full payment has been received.

Refund Policy

All payments made by you are non-refundable, unless terms apply as stated under Property Availability in the booking agreement for the vacation rental you finally select. You are strong strongly recommended to take out your own adequate vacation insurance for protection against, among other things, your inability to make the trip considered in this agreement and as soon as your reservation is confirmed.

To cancel your booking, you must provide the Company with written notice of your cancellation. If the Company receives this notice at least 90 days prior to your arrival at the Property, the Company will retain 30% of your total rental fee. If the Company receives this notice less than 90 days prior to your arrival at the Property, all payments made by you are non-refundable. You are urged to obtain travel insurance for protection against, among other things, your inability to make the trip contemplated by this agreement.  

Please contact our Privacy Officer if you:

  • have any questions or comments about this Privacy Policy,
  • wish to access, update, and/or correct inaccuracies in your personal information, or
  • otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.

You may contact our Privacy Officer. Email us

Revised Feb 4th 2017. 
© 2017 LuxVacation. All rights reserved.